1tk11's Privacy Policy
Your personal information is extremely important to us. In this policy we have made clear how 1tk11 collects, uses, and keeps your information secure.
1tk11 is a trusted online betting and casino platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") explains what information we collect when you use 1tk11's website, mobile platform, or related services ("Services"), how that information is used, and what your rights are. By using this platform you are considered to have accepted the terms of this policy.
1 Types of Information Collected
1tk11 may collect the categories of information listed below in order to provide its services. Each piece of information is collected for a specific and legitimate purpose.
a. Identity Information
This includes information you provide during account registration:
- Full name
- Date of birth (for age verification — for users aged 21 or older only)
- Email address and mobile number
- National ID number or equivalent identity document
- Address
b. Financial Information
Information required to process deposits and withdrawals, such as:
- Mobile number linked to bKash, Nagad, Rocket, Upay, or a bank account
- Transaction history and amounts
- Bank account details (where applicable)
We do not store any full card numbers or sensitive financial credentials on our servers.
c. Technical Information
When you use our platform, the following information may be collected automatically:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login time, session activity, and page visit history
- Information obtained from cookies and similar tracking technologies
d. Communication Information
When you contact 1tk11's support team via live chat or email, the content of that conversation may be stored to help improve service quality.
2 Purpose of Using Your Information
1tk11 uses your information only for the legitimate purposes described below. Your information is not used for any purpose without your consent.
- Account management: Completing the registration process, verifying identity, and ensuring account security.
- Transaction processing: Completing deposit and withdrawal requests quickly and accurately.
- Customer support: Resolving your questions and issues via 24/7 live chat and email.
- Platform improvement: Analysing user experience to improve service quality.
- Fraud prevention: Detecting suspicious activity and maintaining platform security.
- Responsible gambling: Monitoring tendencies toward excessive betting and providing necessary support.
- Legal compliance: Maintaining compliance with applicable laws and regulations.
- Relevant notifications: Informing you of important updates, promotions, and service changes (with the option to opt out according to your preferences).
3 Cookies and Tracking Technologies
1tk11 uses cookies and similar tracking technologies on its platform. These technologies make your browsing experience easier and more personalised.
Types of Cookies
- Essential cookies: Essential for maintaining login sessions and security. The platform cannot function properly without them.
- Performance cookies: For analysing page load speed and user behaviour.
- Functionality cookies: For remembering your language preference and other settings.
- Analytics cookies: For measuring how the platform is being used.
You can control or decline cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.
4 Disclosure of Information and Third Parties
1tk11 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances below:
a. Service Provider Partners
Our trusted service providers may be involved in activities such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and anti-fraud services. They operate under strict confidentiality agreements and use your information only for the contracted purpose.
b. Legal Obligations
We may be legally required to share information with authorities in order to comply with court orders, lawful requests from investigating agencies, or applicable legal requirements.
c. Platform Security
If there is suspicion that a user is engaged in fraud, money laundering, or activity that threatens platform security, 1tk11 reserves the right to disclose relevant information in the interest of investigation.
d. Business Restructuring
In the event of a merger, acquisition, or sale of assets, user information may be transferred, however the new operator will be bound to maintain standards equal to or higher than those in this policy.
5 Data Security Measures
1tk11 takes industry-standard technical and organisational measures to ensure the security of your information.
- SSL encryption: All our connections are encrypted using SSL/TLS technology, which keeps your information secure while it is in transit.
- Secure servers: Information is stored in secure data centres with strict controls in place to prevent unauthorised access.
- Access controls: Only authorised personnel can access your information, and only to the extent necessary.
- Regular security audits: Regular assessments are conducted to identify security vulnerabilities in the platform.
- Two-step verification: The option to add an extra layer of security to your account.
However, no digital system is entirely risk-free. We maintain the highest level of caution, but no one can guarantee the complete security of data transmitted over the internet. For this reason, we ask that you keep your password confidential and avoid logging in on unfamiliar devices.
6 Data Retention Period
1tk11 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or to meet legal obligations.
- Active accounts: All relevant information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, records of financial transactions and identity verification information may be retained for a defined period as required by law.
- Inactive accounts: Information from accounts that have been inactive for an extended period is reviewed in accordance with our policy and deleted if no longer needed.
- Logs and usage data: Technical logs are generally retained for a limited period.
At the end of the defined retention period, information is securely deleted or anonymised.
7 Your Rights
As a user of 1tk11, you have the following rights over your own information:
- Access: The right to know what information we hold about you.
- Rectification: The right to request correction of incomplete or inaccurate information.
- Erasure: The right to request deletion of your information in certain circumstances (though it may not always be possible to delete all information due to legal obligations).
- Objection to processing: The right to object to the processing of your information for specific purposes.
- Portability: The right to receive a structured copy of your information.
- Withdrawal of consent: The right to withdraw consent at any time from any data processing carried out on the basis of consent.
- Opt out of marketing: The right to opt out of promotional communications at any time.
To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.
8 Privacy of Minors
1tk11 strictly provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. If information from a minor reaches us by mistake, it will be deleted immediately upon coming to our attention.
If you believe that a minor has registered on our platform, please notify us at [email protected].
9 Third-Party Links
The 1tk11 platform may occasionally contain references to third-party websites. These external sites are governed by their own privacy policies. 1tk11 is not responsible for the content or privacy practices of those sites, and users are advised to review the relevant site's policy before visiting.
10 International Data Transfers
1tk11 primarily serves Bangladeshi users. In some cases, information may be transferred to servers in other countries in order to work with our technology or service provider partners. In such cases we ensure that adequate safeguards are in place in the receiving country and that the transfer is consistent with this policy.
11 Changes to This Policy
1tk11 reserves the right to update this privacy policy from time to time. If there is a significant change, we will publish a clear notice on our platform and update the "Last updated" date at the top of the page.
If you continue to use the platform after a change, you will be considered to have accepted the revised policy. We therefore recommend reviewing this policy regularly.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to help.
We will review your request as soon as possible and respond in accordance with Bangladesh Standard Time (BST, UTC+6). Your privacy is treated with the utmost importance by us.