Frequently Asked Questions
All answers to your questions about 1tk11, right here
Clear and straightforward answers to the most frequently asked questions from players about support, deposits and withdrawals, VIP benefits, and casino games — all in one place.
24/7 live chat & email support
Withdrawals generally within 1 hour
5 VIP levels — up to Diamond
Safe & reliable platform
1tk11 has created this FAQ page with the convenience of Bangladeshi players in mind. It provides direct answers to the most frequently asked questions across four main topics — contact & support, withdrawals, VIP benefits, and casino & table games. Find the topic your question falls under, and our support team is always ready to help with anything you need.
Frequently Asked Questions
Contact & Support
Before speaking with the support team, have your registered mobile number or username, a brief description of the issue, and — if applicable — the transaction date and amount within reach. This helps identify the problem faster and reduces resolution time. If you have a screenshot, share that too.
1tk11's support service is active seven days a week, twenty-four hours a day. Day or night, Eid holiday or regular day — you can get help at any time. So if you run into a problem, don't wait for a specific hour; reach out right away.
1tk11 offers two support channels: live chat and email. With live chat you can speak directly and instantly from the website. To contact us by email, send your message to [email protected]. Both channels provide 24/7 support.
1tk11's support team can assist in both Bengali and English. Speaking Bengali is natural for Bangladeshi players, so you can comfortably explain your issue in your own language. You won't face any difficulties because of language.
For support by email, send your message directly to [email protected]. Write the subject clearly in your email and include your account details so the team can assist you quickly.
Withdrawals
The minimum withdrawal amount at 1tk11 is ৳1,000. Whether you withdraw via bKash, Nagad, Rocket, Upay, or bank transfer, this limit applies. Make sure your available balance is above this amount.
Yes, there is no specific time restriction on withdrawals at 1tk11. Whether it's night, a weekend, or a public holiday — you can submit a withdrawal request at any time. Processing is generally completed within 1 hour.
Withdrawals are usually processed within 1 hour. If it's taking longer, first check your mobile banking or bank account. If the issue persists, contact us via live chat or at [email protected] — provide the request date, amount, and transaction ID.
Before withdrawing bonus winnings, the wagering requirement must be met. For example, for a ৳1,200 bonus at 25×, a total of ৳30,000 in bets must be placed — this amount is calculated only on the bonus amount, not the deposit amount. Bonus winnings become withdrawable only after the requirement is fulfilled.
From 1tk11 you can withdraw via bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank) — five methods in total. The minimum withdrawal amount for each method is ৳1,000.
VIP Benefits
1tk11 has a total of five VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each level — benefits increase progressively from Bronze up to Diamond.
Weekly cashback rates by VIP level: Bronze — up to 0.3%; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; Diamond — up to 1.5%. Being at a higher level means you can receive more cashback against the week's losses.
Each week, a set portion of your net losses is returned to your account as cashback. The cashback rate depends on your current VIP level. The amount is added directly to your balance and is given automatically every week without any separate request.
You can move up to a higher level automatically through regular play and staying active. The more time and engagement you put into the platform, the greater your chances of promotion. Consistency is the most important factor in progressing from Bronze to Diamond.
In addition to weekly cashback, VIP members receive priority support, early access to special promotions, and a higher-quality personalized experience. Diamond-level players enjoy the most premium service.
Casino & Table Games
In Baccarat you place a bet on Player, Banker, or Tie. The dealer distributes cards to two hands. The hand whose total points are closest to 9 wins. Tens and face cards have a value of zero; all other cards are worth their face value. Its straightforward rules make it one of the most popular table games.
1tk11's table games have different betting limits for players with different budgets. You'll find options ranging from low-budget tables to high-roller tables. To find out specific limits, enter the game lobby or ask support.
In Roulette, a wheel contains numbers 1 through 36 and one zero (one in European Roulette, two in American Roulette). Players can bet on a specific number, colour (red/black), odd/even, or various groups of numbers. The bet corresponding to where the ball lands wins. Different bets have different payouts.
Teen Patti is a very popular card game across South Asia and is well known among Bangladeshi players. Each player receives three cards, tries to build the best hand, and can raise or fold. It is an exciting game that combines skill and strategy.
Andar Bahar is a straightforward Indian card game. The dealer places one card (the joker) in the middle, then deals cards alternately to the left side (Andar) and the right side (Bahar). You bet on which side will first receive a card matching the joker's value. It is fast-paced and very suitable for new players.
Yes, 1tk11's live casino section features games from leading providers such as Evolution Gaming and Ezugi. Real dealers run the games through real-time video streaming. You can experience a genuine casino feel from home.
Still have questions? We're ready to help
1tk11's support team is with you 24 hours a day, 7 days a week. For any issue, at any time — chat directly via live chat or let us know by email.